Strong insight into your business, one call at a time.
See who called, who answered, who waited and what was said. Live dashboards, reports by hour and by person, the full journey of every call, and AI summaries of recorded calls.
Here are some sample views
Insight by Uvoice turns your calls into clear answers: who picked up, who missed, how long callers waited and how each call went.
Screens show demo data from a made-up company.
For the owner
A Monday email with last week at a glance, and alerts when callers wait too long or calls go unanswered.
For the office
A live wallboard for the office screen: calls waiting, answered rate and how fast you pick up.
For coaching
With call recording, AI summaries, caller mood and a score against your own checklist, for every recorded call.
Questions
Do I need new phones?
No. Insight works with UvoiceCloud and the phones you have with us. We switch it on for your account.
How current are the numbers?
The live wallboard and dashboards update every few minutes, all day.
Who can see it?
Only the people you choose on your account. Your calls are never shared or sold.
What do AI call summaries need?
Call recording on the people or lines you want summarized. It's an optional add-on; ask us and we'll set it up.
What does it cost?
Insight is a simple monthly add-on per account. Ask us and we'll show you on your own calls.
See Insight on your own calls
Tell us about your business and we'll show you what Insight would show for you.