1. Know Your Customer
We follow the best practices for vetting caller identity described by the NANC Call Authentication Trust Anchor Working Group. (docs.fcc.gov/public/attachments/DOC-367133A1.pdf)
2. Traceback
We respond to all traceback requests from the Commission, law enforcement, and the registered traceback consortium and cooperate with such entities in investigating and stopping any illegal robocallers that use our service to originate calls.
3. STIR/SHAKEN Extensions
We are eligible for and are taking the STIR/SHAKEN implementation extension received under 47 CFR § 64.6304 because we have fewer than 100,000 voice subscriber lines.
All the voice traffic that originates on our network is subject to the robocall mitigation program described below.
4. Robocall Mitigation Program
We use software provided by VoIP Innovations to monitor our outbound voice traffic in real time to prevent the origination of illegal robocalls.
Combining behavioral analytics, caller authentication and verification, our solution features:
- Fraud Detection: Detection of high volume robocalling, spoofing and spam call activity.
- Subscriber Notification: Caller ID Name override to warn subscribers of suspicious calls.
- Call Blocking Support: Accurate identification enabling you to block fraudulent phone calls as per the TRACED Act (2019).
- Business Number Verification: Register legitimate business numbers to prevent unintentional call blocking.
- Caller ID Name Service: Easy integration of Caller ID name lookup service, including robocall mitigation with override to include original caller ID even when call is determined fraudulent.
5. Call Abuse Policy
In addition, we have implemented a Call Abuse Policy and have published the following policy to our web site, terms of use, and have notified our customers of the policy as copied below: