Everything a business phone system should do.
UvoiceCloud is our cloud phone system: desk phones, the ConnectUC app on your computer and cell, Microsoft Teams calling and Insight call reports, on one business number. We set it up, train your team and pick up when you call.
Every feature, included or one click away
Answering every call
Calls reach the right person, at the right time, every time.
- Auto attendant (press 1 for sales, 2 for service) with as many menus as you need
- Ring groups: ring a team all at once or in order
- Call queues with your greeting, hold music and their place in line
- Business hours, lunch and holiday schedules that switch by themselves
- Overflow: busy or no answer goes to the next person, queue or voicemail
- Caller ID name on every incoming call
Handling calls
The buttons your team actually uses, on any device.
- Transfer (with or without an introduction), hold and call park
- Busy lights: see who's on the phone before you transfer
- Three-way calling and conference calls
- Intercom and overhead paging
- Find me / follow me: desk phone, computer and cell ring together
- Do not disturb and call forwarding, set from the phone or the app
Messages
Nothing slips through the cracks.
- Voicemail to email, with a written transcript
- Group voicemail boxes for a team or department
- Business texting from your business number (ConnectUC)
- Fax without a fax machine: send and receive from the app or email
- Missed-call and voicemail notices on your cell
Working from anywhere
Your business number goes where you go.
- ConnectUC app for Mac and Windows computers
- ConnectUC app for iPhone and Android
- Microsoft Teams calling with your own numbers
- Team chat and video meetings
- Same caller ID from the office, home or the road
Seeing how calls go
Answers, not guesswork.
- Insight by Uvoice: dashboards, live wallboard and reports
- Cradle to grave: follow any call from ring to goodbye
- Call recording (optional add-on)
- Transcripts and AI call summaries (optional add-on)
- Weekly report by email and alerts when callers wait
Numbers, 911 and trust
The details that keep you safe and compliant.
- Keep your numbers: we move them for you
- Local and toll-free numbers
- E911 addresses set for every location
- STIR/SHAKEN signed caller ID, so your calls aren't flagged as spam
- Built for 99.999% uptime, in SOC 2 compliant data centers
- Calls go to cell phones or another office if your internet goes down
Phones and devices
Set up before they arrive.
- Uvoice desk phones with color screens and busy-light keys
- Uvoice cordless phones that roam your building
- Conference phones and wireless headsets
- Every phone programmed with your names, extensions and buttons
Connected to your business
Your phones and your other tools, working together.
- Screen pops in your CRM when a call rings (via your CRM's API)
- API access for your developers (optional add-on)
- Calls, texts and recordings next to the client record
Call recording, transcription, AI summaries and API access are optional add-ons; everything else comes with UvoiceCloud. See pricing.
See it with your own numbers
Build your system online in about 5 minutes, or tell us about your business and we'll suggest the right setup.