A call center that keeps callers moving.
For teams that answer a lot of calls: queues that spread the work, agents who log in and out, supervisors who can listen and coach, and live numbers on a wallboard.
Call queues
Callers wait in line with your greeting and music, then reach the next free agent.
Agent status
Agents go online, on break or offline, so calls only go to people who are ready.
Listen, whisper, join
Supervisors can listen to a live call, coach the agent privately, or join in.
Live wallboard
Calls waiting, answered rate and how fast you pick up, on the office screen.
Reports
Calls by hour and by agent, missed and abandoned calls, with Insight by Uvoice.
Recording
Record calls for training and quality (optional add-on).
What you can count on
- Set up around how your team works
- Overflow when everyone is busy
- After-hours rules that make sense
- We train supervisors and agents
Questions
Is this a separate system?
No. It's part of UvoiceCloud, so your call center and the rest of the office share one system.
Can we see how we're doing?
Yes. Insight by Uvoice shows the live wallboard and the reports.
Not sure what you need?
Tell us about your business and how your calls work today. We'll suggest the right mix, with real pricing, within 24 hours.