See every call. Hear the ones that matter.
Insight by Uvoice shows who called, who answered, who waited and how each call went. Add call recording and transcription to hear and read the calls that matter.
Live dashboards
Calls by day and by hour, answered rate and who answered.
Cradle to grave
Follow any call from the first ring to goodbye: the menu, the queue and who answered.
Every call, searchable
Search by number, name, extension or date, and download to Excel.
Call recording
Record the people or lines you choose, and play them back securely (optional add-on).
Transcripts and summaries
Read what was said instead of listening to every call (optional add-on).
Reports by email
A Monday summary of last week, without logging in.
What you can count on
- Only the people you choose can see it
- Recording is your choice, per person or line
- Works on UvoiceCloud with the phones you have
Questions
Do I need recording to use Insight?
No. Dashboards, reports and call journeys work without recording. Recording adds playback, transcripts and summaries.
See it first?
Yes. The Insight page shows demo screens, and we're happy to show it on your own calls.
Not sure what you need?
Tell us about your business and how your calls work today. We'll suggest the right mix, with real pricing, within 24 hours.